Reaching and Involving Your Stakeholders

It is not a matter of just coping with your public's interest in your decisions. It is a matter of understanding how public engagement can improve your decisions and reduce the need for crisis management. Your credibility is sustained and enhanced when your public is convinced that you have kept your promise to effectively inform them, listen to them, and consider their views in your decisions. Organizational efficiency and effectiveness improve when you aren't focused on fighting fires, continually justifying your decisions, and scrambling to keep ahead of issues. Public Consultation helps build a new compact between you and your public.


Our Approach

• Help you frame the issues and make them understandable to your stakeholders.Their input will be better informed and more useful.

• Help you decide on the spectrum of stakeholder involvement (from inform to empower)

• Help implement a comprehensive consultation process (Tools & Techniques)

• Sort it all out. Interpret the input and help with decisions, action plans or policy direction.


k@w Tools and Techniques

knowledge@work will help you design customized tools and techniques to assist decision makers:

• Assess organizational readiness for public consultation.

• Identify stakeholders.
• Choose appropriate public consultation strategy.

• Develop contracts with your stakeholders.

• Choose appropriate consultation techniques.

• Evaluate consultation effectiveness.

Experience:

• Fiscal, Economic, Health, Education, and Social Issues • Aboriginal Issues • Connecting Communities • By-laws • Acts of the legislature • Citizen Engagement • Health Information Systems •



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